Medical Claim Denial Management Process: 6 Key Considerations and FAQs

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In our 4Clover Approach to Denials Management, our team of strategists and technologists have designed a unique four-step strategy for effective denial management in healthcare—to reduce denials, while fostering timely and accurate reimbursements. This approach has helped us identify some of the key considerations around denial management. In this blog, we’ve selected the most common FAQs of denial management teams across hospitals and medical Practices, and how best they can be addressed.Let’s dive in.

Key questions

Denial Management Process

What’s the most ideal way to get the claim status?
There are multiple ways to track and monitor the claim status after submission. As a first step, you can track your claim status online—if an issue is identified, contact the Payer by phone for clarification. If customer support cannot resolve the issue, follow up with a written enquiry to document and support your case.
How to prevent claim denials occurring due to incorrect or missing information?
Unfortunately, many Payers don’t always have the most up-to-date patient benefit data. To reduce denials caused by outdated or missing info, adopt an automated and streamlined approach to prior authorization and eligibility verification — this helps catch issues before submission and mitigates denial risk.
How to avoid billing a duplicate claim?
Duplicate claims are a common cause of denials (often linked to eligibility problems). Each Payer has specific resubmission guidelines — ensure your billing team follows the payer-specific rules for resubmits and refile procedures to avoid patterns that lead to duplicate-claim denials.
What’s the ideal time to follow up on the A/R regarding insurance?
Turnaround times vary by Payer and can be hard to track. A practical rule is to perform AR follow-up about four to five days after the expected payment date; adjust by payer-specific timelines where appropriate.
What’s the best way to handle out-of-network costs?
Adopt automation and analytics to improve price transparency and proactively notify patients of financial responsibilities for self-pay situations. These strategies help drive actionable insights and better patient financial experiences, improving collections while reducing friction for patients.
How to handle repeated requests to provide medical records by the Payer?
If a Payer repeatedly requests records, escalate the issue with your payer representative and follow up with written correspondence when needed. If requests continue, contact a higher-level official and maintain written records of all communications to support your case.

SolvEdge’s Denial Management Services

Spending More Time Managing Denials & Worrying about Getting Paid, and Less Time on Creating Amazing Patient Experiences?

We’ve Got You Covered!

At SolvEdge, our denial management programs and prevention strategies are uniquely designed to reduce the spiking denial rates, while having a proactive approach to denial prevention. Our customized workflows help determine the root cause of denials. Once the denial patterns are identified, we create a detailed report that evaluates the recurring causes of claim denials under various categorizations like the Payer, doctor, diagnosis and CPT codes. By leveraging these insights, we implement process improvements to reduce denials and optimize revenues.

SolvEdge’s uniquely designed 4Clover program for denial management is a time-tested and proven approach (with the phases—1. Analyze, 2. Strategize, 3. Discover & 4. Implement) that ensures maximized revenues and collection of every dollar due!

Our Assured Promise

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