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PSS
(Patient Satisfaction Scores)
Focus:
Patient Satisfaction Scores measure a patient’s perception of the quality of healthcare services received, including communication, responsiveness, and overall care experience.
Relevant Survey:
- Body Part: General (Healthcare Experience)
- Area Of Focus: Patient Experience, Communication, Responsiveness, Care Quality
Various validated tools exist, such as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), to standardize patient satisfaction reporting.
Description:
Patient Satisfaction Scores are patient-reported measures that reflect the perceived quality of healthcare interactions. They assess communication with providers, clarity of information, timeliness of care, environment, and overall confidence in the care team. These scores are critical in value-based healthcare systems, as they affect reimbursement, accreditation, and healthcare reputation.
Use Cases:
- Evaluating patient experience in hospitals and clinics.
- Benchmarking provider and facility performance.
- Identifying gaps in communication and service quality.
- Informing quality improvement programs.
- Supporting healthcare accreditation and compliance.
Number Of Questions:
Varies (commonly 20–30 in HCAHPS)
Click here to view the questionnaire.
Questionnaire Survey Consists of:
Typically includes domains such as:
- Communication with doctors and nurses
- Responsiveness of staff
- Cleanliness and quietness of environment
- Discharge information
- Overall rating of care
