Hospitals and healthcare Practices are under tremendous pressure treating the overwhelming volumes of COVID-19 patients and the COVID-19 vaccination program is adding to the already burdened care providers—who relentlessly offer care services to patients.

The announcement of the COVID-19 vaccine has raised some serious questions regarding the availability of the vaccines, its safety, side effects and how, when and which vaccine one should get, and more. Hospitals and Practices are swamped with these inquiries—taking away the precious time of care providers and admins that they need to focus on other higher priority tasks in hand. Furthermore BioNTech/Pfizer vaccine and Moderna vaccine require two doses to be given at proper intervals for maximum efficiency, which is also adding to the operational burdens of the Hospitals

Enhancing Patient Communication

In today’s digital era, patient collection strategies need to focus on multiple factors beyond the conventional methods of deriving monies from the patient or the guarantor. Key strategies for patient collections include:

SolvEdge’s care coordination platform encompasses feature-rich solutions that can combat the effects of COVID-19 vaccine communication challenges. Here’s a deep dive into some of the comprehensive benefits that our patient engagement solutions can bring for superior communications and support.

Automated Text Messaging

Most of the Hospitals and Practices have taken proactive measures to spread the word of COVID-19 vaccine awareness through multiple touchpoints including websites, emails and other campaigns. To take this one step ahead, our text messaging solutions provide features like automated message blasts that can be tailor-made to your communities. For those patients that do not access their email communications often, these alternative modes of communication ensure that your communities stay on top of the latest updates regarding the COVID-19 vaccine and preventive measures. These automated communications through multiple touchpoints help reduce the incoming calls and inquiries—saving much of the precious time of the administrative staff. These proactive measures also demonstrate the Provider’s commitment to providing a safe and secure health environment, further enhancing brand loyalty and patient engagement

Appointment Reminder Solutions

Ensure timely interventions and reminders to administer the second dose of vaccine at the required time frame. SolvEdge’s appointment reminder solutions automate the entire process of vaccine communications by sending timely reminders and safety measures before taking their vaccines. While hospitals are taking precautions and safety measures to give the vaccines and rightly communicate the messages at the right time, the appointment reminder solutions ensure that the communities are on track with the latest updates through multiple touchpoints

Outreach Program

Ensure maximum support through post-visit follow-ups and patient education materials through videos and infographics on post-vaccination care, possible side-effects and other areas of concern. Closely monitor patients’ responses and symptoms starting from as early as 24 hours of vaccine injection. Any emergency in terms of a health issue that is not part of the normal sideeffects is alerted to the respective clinician for immediate medical intervention and treatment respectively. This level of automation and personalization helps mitigate the impact of unnecessary trips to emergency rooms and doctor visits as a result of neglected symptoms and care.

Remote Patient Monitoring Solutions

Remote Patient Monitoring (RPM) and tracking starting from 24 hrs post-vaccine to up to 15 days help in ensuring patient engagement, wellness and success of the overall patient outreach program. Continuous remote patient monitoring and documenting also help gather rich data and healthcare insights that facilitate clinical studies and responses that identify the long-term effects of the vaccination program

Also Read:

Automating COVID-19 Vaccine Care Coordination Solutions

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How Patient Engagement Solutions can Accelerate COVID-19 Vaccine Rollout

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COVID-19 Vaccine Coding: The Ultimate Guide to Improving your Financial Outcomes

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Global Partnerships Accelerating COVID-19 Vaccines and Treatments

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Key Patient Outreach Strategies to Transform Patient Care and Experience

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For a free and personalized consultation and report on how our comprehensive patient management platform can automate and accelerate your COVID-19 Vaccine program, talk to our team.