Leveraging Digital Patient Engagement Solutions to Boost Patient Experiences and Drive Outcomes
- SolvEdge
- Jan 06, 2025
- 6 mins read
In the evolving world of consumerism, global healthcare leaders have taken several initiatives to infuse digital technologies to meet the growing needs of tech-savvy consumers across the care continuum. Digitized and automated care coordination features including appointment reminders, patient scheduling, smart waitlist, secure chat, mobile patient intake, value-based care, telehealth solutions, patient notifications are seamlessly integrated into patient engagement solutions to deliver better patient experiences and drive health outcomes. Furthermore, in the wake of the pandemic— virtual healthcare tools including telemedicine, Remote Patient Monitoring (RPM), IoT and data-driven healthcare have become a global imperative. Here’s how digital care coordination solutions are revolutionizing the healthcare ecosystem for the better.
| 5 ways Digital Can Enhance Patient Care | ||||
|---|---|---|---|---|
| Technical Innovation Smart or digital patient engagement tools allow patients to adhere to their medications and reduce disease burden. |
Care Plan Adherence Data on adherence and non-adherence factors is limited. |
Real-time Monitoring and Tracking Allows companies and healthcare providers to track the medication activities of patients and provide real-time data to make informed decisions on disease management. |
Care Plan Identification Opportunity for companies and providers to improve evidence-based treatment and delivery method selection. |
Care Continuum Continued care and improved patient engagement result in better treatment and patient outcomes in the long term. |
| Driving Digital Patient Experiences (PX) | |
|---|---|
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For Patients 1. Digitization: Meeting patients where they are with a warm and welcoming, branded digital front door across all touchpoints. 2. Promoting Self-care: Let patients self-schedule appointments in real time, even for complex procedures with step-by-step guidance. 3. Virtual Care: Help patients feel safer and complete tasks before arrival with mobile intake, check-in, and payment. 4. Personalization: Reduce anxiety and improve patient satisfaction with personalized financial services. 5. Simplify Healthcare Experiences: Keep patients engaged and improve medication and treatment adherence with daily diaries, Patient Reported Outcomes (PRO), and secure messaging. |
For Providers 6. Digitize and Streamline Orders: Eliminate paper-based workflows, improve conversion rates, and increase volume by starting with a clean digital order. 7. Prior Authorization: Reduce claim denials and care delays with automated prior authorizations, pre-service clearance, and financial counselling. 8. Patient Scheduling: Ensure that patients always see the right provider at the right location with the right resources using expert rules technology. 9. Enhancing Provider Experience: Let providers book directly on behalf of patients before departure to ensure next steps are scheduled. 10. Facilitate Payments: Leverage digital technologies and strategies to maximize reimbursements, reduce readmissions, and boost patient experiences. |
Rising Above the Challenges
The healthcare landscape has been through a paradigm shift in the face of the public health emergency. Hospitals and Medical Practices have increasingly adopted digital and virtual solutions to facilitate safe and secure care—delivered in an uninterrupted form. With the groundwork being laid for transformative next-gen technologies, the healthcare ecosystem is transcending to a higher level of connected, collaborative and cohesive care in a virtual environment. Thanks to telemedicine, IoT, artificial intelligence techniques including chatbots, Machine Learning (ML) and healthcare personalization strategies that have made it a possibility amidst these uncertain times.
With a world of opportunities to deliver superior patient experiences and health outcomes, SolvEdge is dedicated to creating frictionless member experiences—by harnessing the power of data and analytics. With the largest pool of orthopedic health data in the U.S our patient engagement solutions are strategically designed to measure and accelerate clinical, operational and financial performance of healthcare organizations at scale. What’s more, SolvEdge is trusted by Fortune 500 brands, 450+ hospitals, 3900+ Physicians and millions of patients worldwide.
To learn more about how our customized and personalized care coordination solution can make a difference to your healthcare strategy, give us a shout!
