In the world of consumerism and value-based care, patient-centricity is at the heart of the healthcare ecosystem—allowing care providers to deliver superior patient experiences at scale. The global pandemic has transformed the healthcare landscape forever, propelling healthcare organizations to provide essential services in a secure and remote setting. However, care providers needed to take several initiatives to build patient trust in a digital environment. This blog outlines some of the key care coordination strategies that help care providers build trust amongst the stakeholders, especially the patients.

Make Time to Listen to Your Patients. Active listening to patients is one of the critical components that help build trust among patients. Patient listening also helps summarize patient concerns, document a comprehensive report and provide personalized recommendations based on patients’ specific health concerns. Consider that 25% of patients mistrust Physicians due to the fact that they spend lesser time with them during the doctor’s visit. Care providers can leverage the capabilities of Electronic Health Records (EHR), Patient Reported Outcomes (PRO), wearables, IoT-enabled devices to gather valuable patient insights that can help care providers with personalized communications that can be delivered at the right time through their preferred channels of communication.

Provide Interactive Patient Education Materials. Patients as consumers are attuned to hyper-personalized and high-touch experiences in retail, banking and other sectors and they expect the same from their healthcare providers as well. However, today’s healthcare consumers are overwhelmed with information. It is essential that healthcare systems make the right initiatives to strike the right balance with the patient education materials. Hospitals and medical practices can harness intuitive technologies to offer interactive patient education materials in engaging audio, video, gaming, multimedia and other formats. These educational content can be integrated into the patient engagement portals to seamlessly deliver content at the right time—to keep patients engaged throughout their care journeys.

Integrate Automated Patient Engagement Solutions. Automated patient management portals can go a long way in make your care coordination journeys complete. Today’s tech-savvy consumers expect digital interactions to simplify healthcare experiences—starting from appointment reminders to cancelling and rescheduling appointments, which can all be automated with one-touch experiences through a well-orchestrated patient communication platform.

Automated Care Coordination Journeys

To learn more about leveraging automated patient communication platform to transform healthcare consumer journeys and building patient trust, give us a shout!