Care coordination and patient outreach solutions aren’t entirely new concepts. Patient engagement platforms have been widely recognized to reduce no-shows and cancellations, reduce operational costs, transform Patient Experiences (PX) and accelerate outcomes. However, with growing trends of consumerism in the world of value-based care, patient expectations have hit an all-time high!

In the digital era, patients as consumers are accustomed to hyper-personalized digital experiences and they expect the same from their healthcare interactions as well. With evolving consumer expectations, constantly changing regulatory guidelines and increasing patient footfalls, healthcare organizations are faced with new challenges to seamlessly engage patients throughout the continuum of care. With growing complexities in the healthcare landscape, this is even more so true in a pre-operative care coordination scenario, where patient outreach and engagement is critical as it has a direct impact on the Patient Satisfaction Index (PSI), Patient Experiences (PX), Consumer Lifetime Value (CLV) and the overall health outcomes

Surgical procedures involve several complexities and timely interventions, patient education, Remote Patient Monitoring (RPM), follow-ups, and medication adherence are some of the determining factors that impact patient outcomes. With patient having a significant effect on care pathway management and surgical outcomes, here are key reasons why it is essential for hospitals, medical practices and surgical centers to integrate comprehensive care coordination solutions into their patient management system for optimal outcomes.

Reduce Cancellations. Consider that hospital no-shows and cancellations alone cost the healthcare industry a whopping $150 billion every year! That’s leaving huge money on the table. An effective patient outreach platform is well-equipped with intuitive features including automated appointment reminders, patient self-scheduling, chatbot-enabled interactions and follow-ups that can significantly reduce surgical cancellations, while also optimizing health outcomes at scale.

Mitigate the Impact of Post-operative Complications. Increasing surgeries also mean growing post-operative complications that are amongst the detrimental factors impacting patient safety, health outcomes and readmissions. A well-orchestrated patient engagement platform, integrated with rich data gathered through various sources including Electronic Health Records (EHR), Patient Reported Outcomes (PRO), Patient Generated Health Data (PGHD), Social Determinants of Health (SDOH) — ensure that the key stakeholders are provided with real-time medical records and historical data — that helps drive actionable insights and timely medical interventions at large.

Reduce Readmissions. Spiking readmission rates could prove to be very expensive for hospitals and surgical centers. Lack of patient education and awareness, pre and postoperative food and medication non-adherence, misunderstandings and other care gaps are some of the common factors that negatively influence the hospital readmission rates. A well-integrated patient outreach platform encompasses interactive patient education materials in engaging audio, video, infographics, gaming, multimedia, survey and other creative formats that seamlessly interact with patients and care coordinators to help driveup outcomes, reduce readmissions and accelerate reimbursement rates.

Presenting CLAFly – A complete Patient Outreach Platform

CLAFly is a flagship product of SolvEdge, a holistic patient experience share platform designed to transform patient care journeys at scale. CLAFly is packed with comprehensive features including automated appointment reminders, patient scheduling, revenue optimization tools and other strategies that help transform clinical, operational and financial efficiencies of a healthcare organization.

To learn more about how CLAFly can help accelerate your healthcare organization’s patient outreach program,
give us a shout!