There is a growing shift to consumerism in the healthcare industry and the patient-first movement has gained momentum. As every industry turned to technology to thrive in the new-normal, the healthcare industry in particular has witnessed seismic changes. Huge advances in consumer connectivity and changing patient expectations have resulted in the wide adoption of technology.

As healthcare organizations are continually challenged to meet new expectations it is technology that can help them meet service and access demands.

The Facts Lie In The Numbers

Technology To Drive Better Outcomes

Patient-focused clinical and operational systems help healthcare CFOs reimagine the registration, appointment scheduling, clinical-service delivery and post-discharge journey. Instead of data residing across multiple systems, a single cohesive system can help in creating highly personalized and connected touchpoints. New skills and investment in areas such as experience design and cognitive engineering will be top priority for future-focused leaders.

5 steps to make headway by implementing the right solutions

Technology is just one third of the puzzle. To gain measurable results it is important to make off-the-shelf solutions work work to deliver specific outcomes.

Here are 5 actionable steps healthcare organizations can take to make their technology work harder!

1. Point solutions create more problems than they solve. A patchwork system of several, bolt-on solutions is expensive and difficult to work with. A single, unified front-end solution that handles patient access functions or after-care journey eases the workload of staff and provides patients with a care experience that is in lockstep with their expectations.
2. Quick question: When was the last time anyone used a fax machine?
   Answer: Most likely this morning if it is a hospital.

   Manual processes tries the tolerance of patients and providers. Utilizing technology to standardize administrative functions reduces human error and improves productivity. Putting the patient front and center is imperative while investing in healthcare technology.

3. Investing in training programs ensures higher adoption by staff and a happy increase in end-user numbers. Work with a healthcare technology vendor who offers post-live support. Bringing users up to speed will lead to consistent improvements in processes.
4. Seamless integration is key to achieve centralization and streamlining of operations. Technology that helps in improved clarity around tasks and transparency of information solve key issues such as data silos and opaque processes.
5. Decisions underpinned by data are the driving force behind positive change. Holistic and real-time data drive impactful results. It paves the way for improved financial performance, better patient care, and measurable progress.